Shipping & returns

 

Here you'll find everything you need to know about delivery, shipping costs and returns. If a question remains, you can reach our customer service team at kontakt@konektra.de or +49 911 148 888 00, Mon–Fri from 09:00 to 17:00 (CET).

How your order reaches you

We ship with DHL. A piece of furniture is usually delivered in several packages — this keeps the shipments manageable and your components well protected.

As soon as your order leaves our warehouse, you'll receive a shipping confirmation with tracking by email. So you always know where your packages are.

Delivery to a DHL Packstation is possible — simply select your Packstation as the delivery address at checkout.

Delivery by freight forwarder

For particularly large orders, a freight delivery can make sense. We arrange this with you individually — get in touch with our customer service before placing your order. Freight shipments are delivered to the kerbside.

Collection in Nuremberg

Are you nearby? By arrangement, you can collect your order directly from us: konektra GmbH, Pirnaer Str. 20, 90411 Nürnberg, Germany. Just get in touch with us beforehand.

 

Delivery times

If your order is in stock, we usually deliver within Germany in 2–3 business days after payment is received. Delivery to other EU countries takes 5–14 business days.

Important for configured furniture: We make every piece of furniture from our configurator individually for you. The delivery time here is 6–12 weeks. The same applies if an item in your order is not in stock.

You'll always find the relevant delivery time directly on the product page.

If you order items with different delivery times, we ship everything together in one shipment — the longest delivery time then applies. Would you like to receive available items sooner? Our customer service will gladly arrange a free partial delivery.

No deliveries are made on Sundays and public holidays.

Shipping costs

All prices include statutory VAT.

Germany

Order value	Shipping costs
up to €299.99	€7.90
from €300.00	free shipping

The order value after deduction of discounts and vouchers applies.

Other EU countries

For deliveries to other EU countries we charge a flat rate of €19.90 per order — regardless of weight and size.

We deliver to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Special territories such as the Canary Islands, Madeira, the Azores and comparable territories are excluded.

Outside the EU

Deliveries to countries outside the EU are possible on request. Write to us before ordering at kontakt@konektra.de — we'll prepare an individual shipping quote including all applicable costs.

 

Returns & exchanges

You can withdraw from your order within 14 days of receipt — this also applies to individually configured furniture. All details are in our cancellation policy.

How your return works

1. Register your return in our returns portal.
2. Pack the items in their original packaging — it protects the components best on the way back.
3. Drop off the packages with the return label at DHL.

For each return we charge a flat fee of €5.49, which we offset against your refund. The refund is issued within 15 business days of the goods arriving, to the payment method you originally used.

Wrong or damaged item?

If we've made a mistake or your delivery arrives damaged, we'll of course cover all costs. Get in touch at kontakt@konektra.de with your order number and — in the case of transport damage — a few photos. We'll take care of it right away.

Exchange

Ordered the wrong colour or size? Our customer service will help you with a straightforward exchange at kontakt@konektra.de.

 

Payment methods

You can pay in the following ways:

Credit and debit card

Visa, Mastercard, Maestro, American Express

Fast checkout

Shop Pay, Google Pay, Apple Pay

Buy now, pay later

Klarna

Advance payment

You'll receive our bank details with the order confirmation. As soon as your payment reaches us, your order goes into shipping — your delivery time therefore starts when the payment is received.

All payments are encrypted and processed via Shopify Payments. You can see which options are available to you at checkout.

 

Would you like to return something?

Register your return online in just a few steps: To the returns portal

Last updated: 5 August 2026