No. konektra is an independent manufacturer from Nuremberg with its own production and product range. We are not part of USM Haller, nor are we a sales partner or licensee. Everything we offer is from our own development and manufacturing.

Yes. We offer replacement and extension parts for USM Haller, which are technically precise and come from our own production. If you are unsure, send us a photo and the dimensions, and we will tell you exactly which parts you need.

Classic is the classic ball system. Urban looks similar, but is a distinct system in detail: especially the corner connectors and basic frame differ. Many components, such as shelves and drop-down doors, are identical for both. For an existing USM Haller shelving unit, Classic is the right choice.

Your furniture will be manufactured according to your configuration and powder-coated in the color you choose. You'll receive a piece of furniture that precisely matches your dimensions and color choice, and which you can expand in ten years.

No. Your order will arrive disassembled in several packages, with assembly instructions. There are good reasons for this: disassembled, the furniture arrives undamaged, it fits through any door and stairwell, and shipping remains affordable.

Yes, you can order as a guest. An account is particularly worthwhile if you want to expand later: your configurations and order data will be ready, and you won't have to reassemble anything.

Please contact kontakt@konektra.de with your order number as early as possible. As long as production has not started yet, almost everything can be adjusted. For configured furniture, it becomes difficult after production starts, as your furniture will already be manufactured in your chosen color.

First, check your spam folder. If it's not there, a digit in your email address has likely been entered incorrectly. Write to us at kontakt@konektra.de; we will check your order and resend the confirmation.

Yes, by email after the goods have been shipped. If you need it for a company, please provide the billing address including VAT ID directly when ordering, as subsequent changes are more cumbersome.

Yes. The required tools and detailed assembly instructions are already included in the delivery. Therefore, you do not need any additional tools for assembly.

Should your order arrive incomplete or damaged, please contact our customer service at kontakt@konektra.de. Ideally, send us your order number and a photo of the damaged or missing components. We will process your request as quickly as possible and find a suitable solution together.

Credit card (Visa, Mastercard, Maestro, American Express)

Shop Pay

Google Pay

Klarna

Prepayment by bank transfer

Both options are processed via Klarna. The available options are determined by Klarna based on your shopping cart and will be displayed during checkout. We do not offer our own invoice purchase.

Most of our furniture is custom-made to your order. The current delivery time is approx. 6 to 12 weeks from receipt of payment. If your desired configuration is already in stock, delivery can be much faster. We will inform you of the exact delivery time after we receive your order.

Within Germany 7.90 Euros. For orders over 300 Euros, delivery is free of charge, calculated on the amount after deduction of discounts. You can find the current conditions for international deliveries on our Shipping & Returns page.

To all countries you can select at checkout. We deliver to destinations outside the EU upon request; please contact us at kontakt@konektra.de for more information.

Standard shipping is via DHL, with a complete shelf always arriving in multiple packages. We deliver very large or bulky shipments by freight forwarding, which we will coordinate with you in advance. The freight forwarder delivers to the curb, not into the apartment or upstairs.

Yes, by arrangement and at no extra cost. If part of your order is already ready and you don't want to wait for the rest, we'll send it in advance. Simply contact kontakt@konektra.de.

Yes, by arrangement at our premises in Nuremberg, Pirnaer Str. 20. Please call +49 911 148 888 00 beforehand so that your goods are ready.

You register your return via our returns portal. A flat fee of 5.49 Euros will be charged per return, which we will deduct from your refund. Please return the goods in their original packaging, as steel parts may be damaged during return shipping without the appropriate inserts. If the delivery was faulty, you do not pay anything; in that case, please contact us directly at kontakt@konektra.de.

14 days from receipt of the goods. This also applies to furniture that you have configured yourself. We could exclude custom-made products from the right of withdrawal, but we don't.

Write to us at kontakt@konektra.de, preferably with photos of the damage and the packaging, as well as your order number. We will organize a replacement and cover the costs. Please report the damage promptly, as this will facilitate handling with the shipping service provider.

Within 15 business days of receiving your return, to the same payment method you used to pay.

Made from powder-coated steel, largely manufactured in Germany. The steel is load-bearing, scratch-resistant coated, and can be extended or modified even after years. No particle board, no foil, no components that will be unavailable in five years.

Yes, that is exactly what our system was designed for. Thanks to its modular design, you can expand, convert, or adapt your shelving system to new living situations at any time. Individual components and accessories can also be added later.

There are 15 colours available for the shelves: six shades from our LINE palette (2201 Lagoon, 2101 Canvas, 1802 Olive, 1902 Bluestone, 1801 Rust, 1901 Coral) and nine RAL shades (1019 Beige, 7005 Medium Grey, 1004 Golden Yellow, 5011 Steel Blue, 3003 Ruby Red, 9010 Pure White, 7035 Light Grey, 9011 Graphite Black, 7016 Anthracite Grey). You can see all colours in the configurator. As screen colours for matt surfaces always vary slightly, we will send you a colour chart with all 15 shades upon request.

If you have a USM Haller shelf: yes. Our replacement and expansion parts for USM Haller are precisely fitting and come from our own production, so you can continue building instead of buying new. For System 01: Classic and Urban are two separate systems, but many components such as shelves and drop-down doors are identical. If you are unsure, send us a photo and the dimensions to kontakt@konektra.de.

The majority of our furniture, spare parts, and accessories are manufactured as locally as possible in Germany.

By phone at +49 911 148 888 00, between 9:00 AM and 5:00 PM, or by email at kontakt@konektra.de. We usually respond to emails within 3-4 business days. If your inquiry concerns an existing order, please always include your order number.

You can view our furniture by appointment at our premises in Nuremberg, Pirnaer Str. 20. Please call ahead so that someone is available for you and the systems are set up.

Yes. In the configurator, you design your furniture yourself and see the price and dimensions directly. If you prefer to talk, call or write to us: we will plan with you, check the statics for larger structures and send you an offer.